Nowadays, most of people are working at service industry; it’s not an easy work. Because they need to consider customers’ demand first, achieve their requirement as best as possible. Thus, customers spend money for getting the best service. Of course, people who are working want to earn the money from customers. If the employee doesn’t do well, it’ll influent reputation of the whole company. For these reasons, customers are always extremely correct. To be a position in service industry, they need to give customers their best service attitude.
First of all, customers spend money for
having the good service. They want to feel comfortable and relax from the deal.
Some people think that how much we pay, represent how much good service
feedback we can get. I had been to a restaurant, which cost me 50 dollars for a
steak (haven’t include tip yet). I have already knew that the owner of the restaurant
regard giving best service for customers, and they really do it very well. Not
only when I got in the restaurant or leaved, they bowed for welcome and thank
us. But also, whatever I asked for, they must be responsive. The waiters always
having a smile on their face although they were busy and tired. I felt home
from home over there in spite of I spent a lot of money for it. I even didn’t
really care about how steak tastes, just enjoyed in the wonderful service. However,
I heard that there was a table of customers next to us was not so satisfied
with the steak. The manager of this restaurant felt apology and compensate
them, never argue with the customer. This is a good example to show being a service
industry must to deem that customers are always correct.
Second, it isn’t only spending much money
means customers can exchange good service. Though they might just buy a small stuff,
the person who is servicing should help customers as well as he/she can. There
was one time, I went to a coffee shop and I order a cup of hot latte back in Taiwan. It cost
me less than 2 dollars. When I got it I felt that it was not heavy enough as
usual. I asked the employee for adding more, but he rejected. He argued with me
and told me it’s normal amount. I was going to be angry; he thawed it away impolitely
and returned my money back unexpectedly. I was so surprised, yet other
customers also saw it, most of them left with me. The shop won’t earn any money
from us. Also, we’ll tell our family and friends do not go to that coffee shop anymore
even though they have good taste of coffee. They lost reputation of their store
and it’ll truly affect their business. If that employee accomplishes what I want
him to do, their shop won’t be influenced. In fact, I was right, it was he didn’t
do well on his job.
Third, without losing reputation of
company, service industry wants to earn more and more money from customers for
sure. This would be a big reason that service industry always says customers
are correct. In order to get more revenue, company would require their staffs
must to show best attitude with customers. I have a friend who works in Starbucks. She told me that sometimes we order the ice drink without ice won’t be full enough. However, it is
according to the normal ratio with ice inside. Many customers will ask them for
add some milk until full. Actually it’s not allowed, the store manager will rebuke
them. But they still need to achieve customers’ requirement. This is the most
important skill to represent their company. Also, no customer knows that before
and Starbucks still doesn’t announce to customers about this rule. Therefor,
lots of people like to shop at Starbucks. That’s why they can become a big
scale company and earn so much money. They always think customers are correct.
Nevertheless,
sometime they’ll still encounter some mad customers. Those people rely on employees
need to consider customers’ right first, they demand everything even is unreasonable.
They have poor attitude and like to scream to the employee. During this situation,
if the employee doesn’t appease or satisfy them, they’ll like to intimidate the
waiter and ask for seeing their boss. Even more, they like to frighten the
whole store stuffs and said they’ll tell the mass media to make the company
close down. However, I think those people are minority; during that period
happen, employee doesn’t need to think those bad customers are correct. But employees
still need to resolve the problem with the smile face and good attitude.
Customers pay money for good
service quality. It’s not depending on how much they pay, just because they do
pay. For earn this income be at ease and justified, the service industry must
to think that customers are always correct. Follow this theorem; the company
will get lots of revenue from customers absolutely.
However, observe a country's cultural level and the quality of the people. It often can be fully reflected by the food culture. For a correct "Never Ending Bowl" culture is actually need some mature cultural conditions to support. For example, European countries do not violently immerse themselves in this kind of restaurant, but a restaurant with a preference for specialties.
